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    Stephen Armstrong

    Stephen Armstrong

    Director of Emerging Channels,
    USAA

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    Mark Villalovos

    Mark Villalovos

    Customer Experience Design,
    The Walt Disney Company

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    Steve Hankinson

    Joe Quitoni

    Director, Culture Transformation,
    The Ritz-Carlton Hotel Company

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    Steve Hankinson

    Steve Hankinson

    Vice President of Operations,
    Vancouver International Airport

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    Liliana Daminato

    Liliana Daminato

    Director of Player Experience,
    British Columbia Lottery Corporation

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Deliver new value to your customers, engage your employees and create exceptional experiences across every touch-point.

Foster loyal, long-term customers to ensure your company's sustainability.

Providing exceptional customer experience has become essential to any modern business strategy. With limited and increasingly savvy customers, your organization must deliver an experience that sets you both apart and ahead.

  • Harness Customer Insights
  • Create Online Experiences
  • Transform B2B Relationships
  • Drive Cultural Renewal
  • Deliver Value Through Mobile
  • Align Operational Processes
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SPONSORS

  • Silver Sponsor
    Summit Sponsor
  • Silver Sponsor
    Aspect
  • Bronze Sponsor
    Aspect

PARTNERS

  • Summit Partner
  • Summit Partner
  • Summit Partner
  • Summit Partner
  • Summit Partner
  • Janet LeBlanc + Associates
  • Quirk's Marketing Research Media

TESTIMONIALS

Testimonial
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ABOUT THIS CONFERENCE: The Second Annual Customer Experience Strategies Summit West is a one-of-a-kind event held in Canada, bringing together customer experience executives and directors from multiple industries and departments across North America to share strategies on delivering a superior experience. Building on the resounding success of the Customer Experience Strategies Summit West, the highly sought-after program is returning to Vancouver, BC! This prestigious summit provides an exceptional learning opportunity for customer experience executives to build knowledge, enhance decision-making and refine their business judgment. In an exclusive setting, senior executives connect with their peers in a rare opportunity to exchange ideas, best practices and insights.

ABOUT STRATEGY INSTITUTE: Strategy Institute is an established leader in delivering timely knowledge and best practices in multiple industries for over 15 years. Our esteemed portfolio of conferences offers critical business intelligence to empower executives to stay competitive in rapidly evolving markets.